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02-742-8000 marketing@metrocat.com
ประเภทงานที่เปิดรับสมัคร
Data Analyst (นักวิเคราะห์ข้อมูล)
งานเทคโนโลยีสารสนเทศและดิจิทัล, สำนักงานใหญ่
บทบาทหน้าที่ความรับผิดชอบ
  • Collect, analyze, and interpret service data to provide insights and recommendations for process improvements and customer satisfaction enhancement.
  • Develop and maintain reporting mechanisms and dashboards to track key service metrics, including response time, resolution time, customer feedback, and service performance.
  • Collaborate with cross-functional teams, including service technicians, customer support, and operations, to identify data collection requirements and ensure accurate and timely data capture.
  • Conduct in-depth data analysis to identify trends, patterns, and anomalies in service-related data, providing actionable insights and recommendations to improve service quality and efficiency.
  • Assist in the development and implementation of service process improvements and service delivery strategies based on data analysis and industry best practices.
  • Collaborate with IT teams and Service Teams to ensure effective utilization of service management systems and databases, providing input for system enhancements and data integrity maintenance.
  • Oversee the overall data in the Dashboard format Prepare presentations and present weekly progress to the management Team.
คุณสมบัติตำแหน่งงาน
  • Bachelor’s degree in Business Administration, Data Science, Data Analytics, Information Systems, or a related field.
  • At least 3 years of experience in Data Analytics is advantageous.
  • Proven experience in data analysis, preferably in a service-related or technical environment.
  • Strong analytical skills with the ability to manipulate, interpret, and visualize large sets of data.
  • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI) to extract insights from complex datasets.
  • Understanding of service management processes and principles, such as incident management, problem management, and service level agreements (SLAs).
  • Excellent communication and presentation skills to effectively convey data-driven insights to stakeholders at various levels.
  • Attention to detail and accuracy in data analysis and reporting.
  • Strong problem-solving skills with the ability to identify patterns, trends, and correlations in data.
  • Continuous learning mindset and a passion for staying updated on industry trends and advancements in service analytics.
  • Able to communicate in English. 


ส่งตำแหน่งงานนี้ให้เพื่อน
สถานที่ทำงาน
สำนักงานใหญ่
ประเภทงาน
งานเทคโนโลยีสารสนเทศและดิจิทัล
จำนวนที่เปิดรับ
1 อัตรา
ติดต่อเรา
admin
admin@admin.com